The Long Community at Highland Retirement Community

Westminster Place at The Long Community Supportive Service Coordination

The supportive services program at Westminster Place at The Long Community provides on-site supportive service coordination, allowing residents to age in place by providing them with opportunities to maintain social networks, transportation services and health/wellness education.

The Supportive Services Coordinator also offers referrals to appropriate human and community service agencies such as the Area Agency on Aging and assists residents with their transitions to higher levels of care, if needed.  In addition, the Supportive Services Coordinator works cooperatively with the residents in the establishment of the Westminster Place Resident Council, the organization primarily responsible for social and recreational activities.

What Can Our Supportive Services Coordinator Do for You?

The Supportive Services Coordinator can provide valuable service coordination to you. These services are confidential, except in cases of abuse, neglect, lease violations, or court cases, and free of charge. The following is a list of some of the ways your Supportive Services Coordinator can help:

Medical Assistance Coordination

  • Assist tenants and/or their designated representative with coordination of services when transitioning from hospital to home or to a different level of care.
  • Provide information regarding home health aides or needed nursing services. 
  • Offer information regarding home medical equipment companies. 
  • Help read and understand insurance or Medicare EOBs (explanation of benefits). 
  • Offer information on prescription drug and/or medical insurance applications.
  • Help with filling out emergency medical information forms for paramedics to use in case of an emergency. 
  • Coordinate health and wellness clinics.  
  • Arrange healthcare provider visits to the community to offer free blood pressure screenings.

Financial Assistance Coordination

  • Provide assistance with entitlement programs such as PACE, Rent Rebate, Lifeline phone service, food stamps, Medical Assistance, etc.
  • Assist in reading and understanding bills.
  • Place calls to companies when there are billing errors or unnecessary charges.
  • Serve as an advocate if you have problems paying your bills.
  • Referral to consumer credit counseling, if desired.
  • Assist in creating monthly/yearly budgets.
  • Encourage financial and legal pre-planning.

Homemaker Assistance Coordination

  • Provide information regarding homemaker assistance (linen change, laundry, grocery shopping, cleaning, personal care) through community agencies and/or private sources.
  • Offer information regarding Meals On Wheels or other food preparation services.
  • Provide information on transportation for medical appointments, shopping, etc.

Emotional Support and Education

  • Perform individual needs assessments and monitor existing services.
  • Connect tenants with educational and recreational programs in the community, encouraging membership and involvement with local senior center programming.
  • Arrange speakers who offer presentations on relevant topics.
  • Assist tenants in building informal support networks with other residents, family members, and friends.
  • Maintain listing of volunteer opportunities linking tenants with service organizations, allowing the opportunity to “give back” to the community.
  • Cooperatively monitor and encourage resident participation in the Resident Council and assist in planning and publicizing social / recreational activities.
  • Offer information and referral services such as locations of food banks, legal services, and depression screenings.
Our Service Coordinator is available to act as an advocate, a supportive listener and a liaison between tenant and staff, if ever needed.

 

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